The Uniqueness of Mobile Government Service Quality: a Review on Quality Drivers

Author:

Desmal Abdulla Jaafar1,Khalit Othman Mohd1,Hamid Suraya1

Affiliation:

1. University of Malaya,Faculty of Computer Science and Information Technology,Kuala Lumpur,Malaysia

Publisher

IEEE

Cited by 6 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Measuring the Service Quality of Mobile Smart Devices: A Framework for Best Practices;Industrial Engineering and Management;2024-01-29

2. Feedback for Excellence: Improving mGovernment Services Through User Insights;2023 International Conference on Innovation and Intelligence for Informatics, Computing, and Technologies (3ICT);2023-11-20

3. The Automated Future: How AI and Automation Are Revolutionizing Online Services;2023 IEEE 8th International Conference on Engineering Technologies and Applied Sciences (ICETAS);2023-10-25

4. Leveraging Social Media in Mobile Government: Enhancing Citizen Engagement and Service Delivery;2023 IEEE 8th International Conference on Engineering Technologies and Applied Sciences (ICETAS);2023-10-25

5. Analysis of Service Quality Mobile Government on the PeduliLindungi;Communications in Computer and Information Science;2023

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