Feedback for Excellence: Improving mGovernment Services Through User Insights
Author:
Affiliation:
1. University of Technology Bahrain,College of Computer Studies,Salmabad,Bahrain
2. University of Bahrain,College of Information Technology,Sakhair,Bahrain
3. Universiti Malaya,Department of Information System,Kuala Lumpur,Malaysia
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10391285/10391106/10391312.pdf?arnumber=10391312
Reference32 articles.
1. The Uniqueness of Mobile Government Service Quality: a Review on Quality Drivers
2. Digitally connected services: Improvements through customer-initiated feedback
3. Understanding customers' hotel revisiting behaviour: a sentiment analysis of online feedback reviews
4. Improving the quality of mobile government services in the Gulf Cooperation Council
5. Capabilities and Characteristics of Digital Measurement Feedback Systems: Results from a Comprehensive Review
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