Understanding customers' hotel revisiting behaviour: a sentiment analysis of online feedback reviews-Reference-Cited by-同舟云学术

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Understanding customers' hotel revisiting behaviour: a sentiment analysis of online feedback reviews

Published:2018-11-23 Issue:5 Volume:23 Page:605-611
ISSN:1368-3500
Container-title:Current Issues in Tourism
language:en
Short-container-title:Current Issues in Tourism

Author:

Park Eunil¹^ORCID,Kang Jiwon²,Choi Daejin³,Han Jinyoung²

Affiliation:

1. Department of Interaction Science, Sungkyunkwan University, Seoul, Republic of Korea

2. College of Computing, Hanyang University, Ansan, Republic of Korea

3. Department of Computer Science and Engineering, Seoul National University, Seoul, Republic of Korea

Funder

Institute for Information and Communications Technology Promotion

National Research Foundation of Korea (NRF)

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management,Geography, Planning and Development

Link

https://www.tandfonline.com/doi/pdf/10.1080/13683500.2018.1549025

Reference30 articles.

1. Tourism image, evaluation variables and after purchase behaviour: inter-relationship

2. New consumer behavior: A review of research on eWOM and hotels

3. Customer Portfolio Development: Modeling Destination Adopters, Inactives, and Rejecters

4. Multiperspectival news revisited: Journalism and representative democracy

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