Call Center Customer Sentiment Analysis Using ML and NLP
Author:
Affiliation:
1. Hassan 2 University,Ain Chock Faculty of Science,Casablanca,Morocco
2. Sultan Moulay Slimane University,Polydisciplinary Faculty of Beni Mellal,Beni Mellal,Morocco
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10373588/10373590/10373715.pdf?arnumber=10373715
Reference27 articles.
1. A Comparative Study of Learning Algorithms on a Call Flow Entering of a Call Center
2. Creation of a Callbot Module for Automatic Processing of a Customer Service Calls
3. Modeling of an artificial intelligence based enterprise callbot with natural language processing and machine learning algorithms
4. Sentiment Analysis and Opinion Mining
5. Twitter as a corpus for sentiment analysis and opinion mining;Pak
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