Creation of a Callbot Module for Automatic Processing of a Customer Service Calls-Reference-Cited by-同舟云学术

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Creation of a Callbot Module for Automatic Processing of a Customer Service Calls

Published:2021 Issue: Volume: Page:417-424
ISSN:1865-1348
Container-title:Business Intelligence
language:
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Author:

Aattouri Imad^ORCID,Rida Mohamed,Mouncif Hicham

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-030-76508-8_30

Reference10 articles.

1. Chawla, A., Varshney, A., Umar, M.S., Javed, H.: ProBot: an online aid to procurement. In: 2018 International Conference on System Modeling and Advancement in Research Trends, Moradabad, India, pp. 268–273 (2018)

2. Shawar, B.A., Atwell, E.: Chatbots: are they really useful? In: LDV-Forum, pp. 29–49 (2007)

3. Shawar, B.A., Atwell, E.: ALICE chatbot: trials and outputs. Computación y Sistemas 19, 625–632 (2015)

4. Dale, R.: The return of the chatbots. Nat. Lang. Eng. 22(5), 811–817 (2016). Industry Watch

5. Yu, D., Deng, L.: Automatic Speech Recognition: A Deep Learning Approach. Springer, Seattle (2014). https://doi.org/10.1007/978-1-4471-5779-3

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Call Center Customer Sentiment Analysis Using ML and NLP;2023 14th International Conference on Intelligent Systems: Theories and Applications (SITA);2023-11-22

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