The Antecedents and Consequences of Customer Satisfaction for Firms-Reference-Cited by-同舟云学术

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The Antecedents and Consequences of Customer Satisfaction for Firms

Published:1993-05 Issue:2 Volume:12 Page:125-143
ISSN:0732-2399
Container-title:Marketing Science
language:en
Short-container-title:Marketing Science

Author:

Anderson Eugene W.,Sullivan Mary W.

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Marketing,Business and International Management

Link

https://pubsonline.informs.org/doi/pdf/10.1287/mksc.12.2.125

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