Time needed to resolve patient complaints and factors influencing it: a cohort study-Reference-Cited by-同舟云学术

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Time needed to resolve patient complaints and factors influencing it: a cohort study

Published:2018-04-04 Issue:7 Volume:30 Page:571-575
ISSN:1353-4505
Container-title:International Journal for Quality in Health Care
language:en
Short-container-title:

Author:

Lee Jonathan¹,Loh Tze Ping²,Ong David Eng Hui³,Caleb Michael George⁴,Lim Aymeric Yu Tang⁵,Manning Peter George⁶

Affiliation:

1. Department of Patient Relations

2. Department of Laboratory Medicine

3. Department of Medicine

4. Department of Cardiac, Thoracic and Vascular Surgery, National University Heart Centre, Singapore

5. Department of Hand and Reconstructive Microsurgery

6. Department of Emergency Medicine, National University Hospital, Singapore

Publisher

Oxford University Press (OUP)

Subject

Public Health, Environmental and Occupational Health,Health Policy,General Medicine

Link

http://academic.oup.com/intqhc/article-pdf/30/7/571/25507659/mzy060.pdf

Reference11 articles.

1. Clinical complaints: a means of improving quality of care;Bark;Qual Health Care,1994

2. What can hospitalized patients tell us about adverse events? Learning from patient-reported incidents;Weingart;J Gen Intern Med,2005

3. Integrating incident data from five reporting systems to assess patient safety: making sense of the elephant;Levtzion-Korach;Jt Comm J Qual Patient Saf,2010

4. The immediate and long-term impact on New Zealand doctors who receive patient complaints;Cunningham;N Z Med J,2004

5. ‘There’s no point in complaining, nothing changes’: rural disaffection with complaints as an improvement method;Jones;Aust Health Rev,2006

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Performance of Large Language Models in Patient Complaint Resolution: Web-Based Cross-Sectional Survey;Journal of Medical Internet Research;2024-08-09

2. Performance of Large Language Models in Patient Complaint Resolution: Web-Based Cross-Sectional Survey (Preprint);2024-01-17

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