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Clinical complaints: a means of improving quality of care.

  • Published:1994-09-01 Issue:3 Volume:3 Page:123-132
  • ISSN:1475-3898
  • Container-title:Quality and Safety in Health Care
  • language:en
  • Short-container-title:Quality and Safety in Health Care

Author:

Bark P,Vincent C,Jones A,Savory J

Publisher

BMJ

Subject

Health Policy,Public Health, Environmental and Occupational Health,General Nursing,Leadership and Management

Reference11 articles.

1. Health Councils in England and Wales. NHS complaints procedures - a review;Association of Community;ACHCEW,1990

2. Clinical Complaints and their handling: a time for change?;Donaldson, L.J.; Cavanagh, J.;Quality in Health Care,1992

3. Authorities and Trusts. Complaints do matter. A consultative paper on future NHS complaints arrangements;National Association of Health,1993

4. Being heard. The report of a review committee on NHS complaints procedures;Committee, Wilson,1994

5. Understanding complaints;Kaye, C.; MacManus, T.;Health Service journal,1990

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