Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website-Reference-Cited by-同舟云学术

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Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website

Published:2018-01-25 Issue:1 Volume:20 Page:e35
ISSN:1438-8871
Container-title:Journal of Medical Internet Research
language:en
Short-container-title:J Med Internet Res

Author:

Zhang Wei^ORCID,Deng Zhaohua^ORCID,Hong Ziying^ORCID,Evans Richard^ORCID,Ma Jingdong^ORCID,Zhang Hui^ORCID

Publisher

JMIR Publications Inc.

Subject

Health Informatics

Reference41 articles.

1. A System for Using Patient Complaints as a Trigger to Improve Quality

2. Patients Do Not Always Complain When They Are Dissatisfied

3. Complainers versus non‐complainers retaliatory responses towards service dissatisfactions

4. Why service users do not complain or have ‘voice’: a mixed-methods study from Nepal’s rural primary health care system

5. Managing patient complaints in China: a qualitative study in Shanghai

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