Patients Do Not Always Complain When They Are Dissatisfied

Author:

Howard Matylda,Fleming Mary Louise,Parker Elizabeth

Publisher

Ovid Technologies (Wolters Kluwer Health)

Subject

Public Health, Environmental and Occupational Health,Leadership and Management

Reference24 articles.

1. The organisational response to patient complaints: a case study in Taiwan.;Hsieh;Int J Health Care QA,2005

2. Managing medical indemnity: must we choose between quality assurance and risk management Med J Aust.;Nisselle,2004

3. Risk management: how doctors, hospitals and MDOs can limit the costs of malpractice litigation.;Wilson;Med J Aust,2000

4. Patient satisfaction with healthcare provided by family doctors: primary dimensions and an attempt at typology.;Marcinowicz l, Chlabicz;BMC Health Services Research,2009

5. Patient satisfaction: focusing on excellent.;Otani;J Healthcare Manage,2009

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