THE MEDIATING ROLE OF JOB SATISFACTION IN THE EFFECT OF PSYCHOLOGICAL EMPOWERMENT ON ORGANIZATIONAL CITIZENSHIP

Abstract

The study aims to examine the relationships between psychological empowerment, organizational citizenship, and job satisfaction and test whether job satisfaction plays a mediating role between psychological empowerment and organizational citizenship. A quantitative research design was used in this study, and online survey data were collected from employees of retail firms in Istanbul. Structural equation modeling using AMOS 23 computer software was used to analyze the data and test the proposed mediation model. As a result of the analysis of the study, it was observed that the model did not show adequate fit, and therefore, model improvement studies were carried out. When the modification index values were analyzed, it was observed that there was a high level of correlation between the error variables. In this study, weak positive relationships were found between the variables. According to the results of the structural equation model, job satisfaction has no mediating role. In addition, this response discusses the limitations of the study and suggests areas for future research.