Psychological Climate and Psychological Empowerment: An Exploration in a Luxury UK Hotel Group

Abstract

The purpose of this study was to identify aspects of employees' work environment that were related to their feelings of psychological empowerment in a luxury hotel group. Data were collected through the administration of a self-completed questionnaire. Exploratory and confirmatory factors analyses were run to purify the scales measuring the two constructs before testing the relationship using structural equation modelling. The results here, which form part of a larger study, suggest that the four dimensions of psychological climate identified (Managerial Support, Customer Orientation, Internal Service, and Information/Communication) positively influenced employees' feelings of psychological empowerment, conceptualised as a three-dimensional construct (Meaning, Influence, and Competence), with clear implications for managerial policy and practice.