4 The Genre of Web-Mediated Service Encounters in Not-for-Profit Organizations: Cross-Cultural Study
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1. Tools for Online Politeness;Advances in (Im)politeness Studies;2022
2. Chapter 9. Relational practices on commercial Facebook wall interactions;Technology Mediated Service Encounters;2019-01-10
3. (Im)politeness in Service Encounters;The Palgrave Handbook of Linguistic (Im)politeness;2017