(Im)politeness in Service Encounters

Author:

Márquez Reiter Rosina,Bou-Franch Patricia

Publisher

Palgrave Macmillan UK

Reference98 articles.

1. Androutsopoulos, J., and M. Beisswenger 2009. Introduction: Data and Methods in Computer-Mediated Discourse Analysis. Language@Internet 5: 9.

2. Antonopoulou, E. 2001. Brief Service Encounters. Gender and Politeness. In Linguistic Politeness Across Boundaries. The Case of Greek and Turkish, ed. A. Bayraktaroğlu and M. Sifianou, 241–269. Amsterdam: John Benjamins.

3. Archer, D., and P. Jagodziński. 2015. Call Centre Interaction: A Case of Sanctioned Face Attack? Journal of Pragmatics. 76: 46–66.

4. Bailey, B. 1997. Communication of Respect in Interethnic Service Encounters. Language in Society 26: 327–356.

5. Bataller, R. 2015. Pragmatic Variation in the Performance of Requests. The Case of Service Encounters in Valencia and Granada (Spain). In A Multidisciplinary Approach to Service Encounters, ed. M. Hernández-López and L. Fernández Amaya, 115–140. Leiden: Brill.

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