Call centre interaction: A case of sanctioned face attack?-Reference-Cited by-同舟云学术

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Call centre interaction: A case of sanctioned face attack?

Published:2015-01 Issue: Volume:76 Page:46-66
ISSN:0378-2166
Container-title:Journal of Pragmatics
language:en
Short-container-title:Journal of Pragmatics

Author:

Archer Dawn,Jagodziński Piotr

Publisher

Elsevier BV

Subject

Artificial Intelligence,Linguistics and Language,Language and Linguistics

Reference52 articles.

1. Verbal aggression and impoliteness: related or synonymous?;Archer,2008

2. Cross-examining lawyers, facework and the adversarial courtroom;Archer;J. Pragmat.,2011

3. Libelling Oscar Wilde: the case of Regina vs. John Sholto Douglas;Archer;J. Politeness Res.,2011

4. The Experience: How to Wow Your Customers and Create a Passionate Workplace;Arussy,2002

5. Polite fictions: Instrumental rudeness as pragmatic competence;Beebe,1995

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1. Patient Complaints to the Saudi Medical Call Center: Representative Response Strategies;Health Communication;2023-03-27

2. Impacto del burnout en la experiencia del cliente en los centros de atención telefónica;ESIC Market;2023-01-03

3. Conclusions;Advances in (Im)politeness Studies;2023

4. Complaint Calls and Facebook Complaints;Advances in (Im)politeness Studies;2023

5. Non-routine Calls for Information and Request Emails;Advances in (Im)politeness Studies;2023

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