Tools for Online Politeness
Author:
Publisher
Springer International Publishing
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-09161-2_20
Reference29 articles.
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3. Bou-Franch, P. (2015). The genre of web-mediated service encounters in not-for-profit organizations: Cross-cultural study. In M. de la O. Hernández-López & L. Fernández Amaya (Eds.), A multidisciplinary approach to service encounters (pp. 65–83). Brill.
4. Bou-Franch, P., & Garcés-Conejos Blitvich, P. (2019). Introduction to analyzing digital discourse: New insights and future directions. In P. Bou-Franch & P. Garcés-Conejos Blitvich (Eds.), Analyzing digital discourse. New insights and future directions (pp. 3–22). Palgrave MacMillan.
5. Bou-Franch, P. (2011). Openings and closings in Spanish email conversations. Journal of Pragmatics, 43(6), 1772–1785.
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