Makine Öğrenmesi Kullanarak Çağrı Merkezine Gelen Çağrıların Tahmin Edilmesi
Author:
Publisher
Osmaniye Korkut Ata University J Natural Applied Sciences
Subject
General Agricultural and Biological Sciences
Reference10 articles.
1. Mehrotra, V., Ozlük, O., & Saltzman, R. Intelligent procedures for intra‐day updating of call center agent schedules. Production and Operations Management 2010; 19(3), 353-367.
2. Channouf, N., & L'Ecuyer, P. A normal copula model for the arrival process in a call center. International Transactions in Operational Research 2012; 19(6), 771-787.
3. Kim, T., Kenkel, P., & Brorsen, B. W. Forecasting hourly peak call volume for a rural electric cooperative call center. Journal of Forecasting 2012; 31(4), 314-329.
4. Millán‒Ruiz, D., & Hidalgo, J. I. Forecasting call centre arrivals. Journal of Forecasting 2013; 32(7), 628-638.
5. Bastianin, A., Galeotti, M., & Manera, M. Statistical and economic evaluation of time series models for forecasting arrivals at call centers. Empirical Economics 2016; 1-33.
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