A normal copula model for the arrival process in a call center

Author:

Channouf Nabil1,L'Ecuyer Pierre1

Affiliation:

1. Département d'Informatique et de Recherche Opérationnelle; Université de Montréal; C.P. 6128, Succ. Centre-Ville; Montréal; H3C 3J7; Canada

Publisher

Wiley

Subject

Management of Technology and Innovation,Management Science and Operations Research,Strategy and Management,Computer Science Applications,Business and International Management

Reference27 articles.

1. Akaike , H. 1973 Information theory and an extension of the maximum likelihood principle Proceedings of the 2nd International Symposium on Information Theory Petrov , B. N. Csaki , F. Akademiai Kiado Budapest 267 281 http://www.mendeley.com/research/information-theory-extension-maximum-likelihood-principle-1/

2. The modern call center: a multi-disciplinary perspective on operations management research;Akşin;Production and Operations Management,2007

3. Optimizing daily agent scheduling in a multiskill call centers;Avramidis;European Journal of Operational Research,2010

4. Efficient correlation matching for fitting discrete multivariate distributions with arbitrary marginals and normal copula dependence;Avramidis;INFORMS Journal of Computing,2009

5. Modeling daily arrivals to a telephone call center;Avramidis;Management Science,2004

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