1. Narasimhan Srinivasan, Eli Jones, Adam Rapp, and John Mathieu (2008), “High Touch Through High Tech: The Impact of Salesperson Technology Usage on Sales Performance via Mediating Mechanism,”Management Science,54 (April), 671–685.
2. Bailenson, Jeremy N., and Jim Blascovich (2004), “Avatars,” inBerkshire Encyclopedia of Human–Computer Interaction,William Sims Bainbridge, ed., Great Barrington, MA: Berkshire, 64–68.
3. Barrett, Amy (2006), “Party Time,”Bloomberg Businessweek(Summer) (available at www.businessweek.com/magazine/content/06_25/b3989650.htm?campaign_id=rss_smlbz/).
4. Boellstorff, Tom (2008),Coming of Age in Second Life: An Anthropologist Explores the Virtually Human,Princeton: Princeton University Press.
5. Clandinin, D. Jean, and F. Michael Connelly (1981), “Personal Experience Methods,” inHandbook of Qualitative Research,Norman K. Denzin and Yvonna S. Lincoln, eds., Thousand Oaks, CA: Sage, 413–427.