1. Modeling web-based library service quality;Kiran;Library & Information Science Research,2012
2. Thompson C.C.A.B. , Reliability and Validity of SERVQUAL Scores Used to Evaluate Perceptions of Library Service Quality, 2000.
3. Failure mode and effects analysis (FMEA) in the context of risk management in new product development: A case study in an automotive company;Segismundo;International Journal of Quality & Reliability Management,2008
4. Fuzzy FMEA with a guided rules reduction system for prioritization of failures;Meng Tay;International Journal of Quality & Reliability Management,2006
5. McDermott R. , Mikulak R. and Beauregard M. , The Basics of FMEA. Quality Resources, Productivity Press, New York, NY, USA, 1996.