Risk management in clinical practice. Part 1. Introduction
Author:
Publisher
Springer Science and Business Media LLC
Subject
General Dentistry
Link
http://www.nature.com/articles/sj.bdj.2010.579.pdf
Reference20 articles.
1. Bunting R F Jr, Benton J, Margan W D . Practical risk management for physicians. J Healthc Risk Manag 1998; 18(4): 29–53.
2. Rattan R, Tiernan J . Risk management in general dental practice. London: Quintessence Publishing, 2004.
3. Bailey D. Recovery from customer service shortfalls. Managing Service Quality 1994; 4(6): 25–28.
4. DiMatteo M R, Hays R D, Prince L M . Relationship of physicians' non-verbal communication skills to patient satisfaction, appointment noncompliance, and physician workload. Health Psychol 1986; 5: 581–594.
5. Anon. Influencing satisfaction. In Annual review 2006. What the patient did next. pp 6. London: Dental Protection Ltd, 2006.
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