1. The role of internal marketing in the implementation of marketing strategies
2. Editorial
3. Turning the Wheel of Quality Improvement – Continuously
4. Internal networks for internal marketing
5. Ballantyne, D. `Dialogue and Knowledge Generation: Two Sides of the Same Coin in Relationship Marketing', 2nd WWW Conference on Relationship Marketing, http://www. mcb.co.uk/services/conferen/nov99/rm/paper3.html.