Author:
Faase Robbert,Helms Remko,Spruit Marco
Subject
General Business, Management and Accounting
Cited by
56 articles.
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1. The Impact of Digitalization on Customer Knowledge Management;Management Dynamics in the Knowledge Economy;2024-03-01
2. How Integrated Social CRM Affects Business Success: Learnings from a Literature Analysis;2023 IEEE International Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT);2023-10-26
3. The Relationship Between Social CRM Adoption and Competitive Advantage;International Journal of Customer Relationship Marketing and Management;2023-01-27
4. From CRM to social CRM: A bibliometric review and research agenda for consumer research;Journal of Business Research;2022-11
5. Ethical Issues in Social CRM: a Literature Review;2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT);2022-11