When doing good will not save us: Revisiting the buffering effect of CSR following service failures-Reference-Cited by-同舟云学术

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When doing good will not save us: Revisiting the buffering effect of CSR following service failures

Published:2021-06-25 Issue:9 Volume:38 Page:1608-1627
ISSN:0742-6046
Container-title:Psychology & Marketing
language:en
Short-container-title:Psychology & Marketing

Author:

Antonetti Paolo¹^ORCID,Crisafulli Benedetta²^ORCID,Maklan Stan³^ORCID

Affiliation:

1. Department of Marketing NEOMA Business School, Rouen Campus Mont Saint‐Aignan 76130 France

2. Department of Management Birbeck University of London London UK

3. Centre for Strategic Marketing and Sales, School of Management Cranfield University Cranfield UK

Publisher

Wiley

Subject

Marketing,Applied Psychology

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/mar.21531

Reference61 articles.

1. Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”

2. The Effects of Brand Relationship Norms on Consumer Attitudes and Behavior

3. Hippies, Greenies, and Tree Huggers: How the “Warmth” Stereotype Hinders the Adoption of Responsible Brands

4. Trust Recovery Following a Double Deviation

5. How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer–Seller Relationships?

Cited by 14 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Enhancing CSR and purchase intent in service recovery: investigating the interplay of prosocial compensation, hedonic and luxury purchases;Journal of Services Marketing;2024-08-05

2. Corporate good deed and service failure: does being good lead to forgiveness?;Journal of Hospitality Marketing & Management;2024-06-21

3. Instilling warmth in artificial intelligence? Examining publics’ responses to AI-applied corporate ability and corporate social responsibility practices;Public Relations Review;2024-03

4. Corporate social responsibility (CSR) in the service industry: a systematic review;Frontiers in Environmental Science;2023-05-25

5. Will consumers give us another chance to bounce back? Effects of precrisis commitments to social and product responsibility on brand resilience;Journal of Product & Brand Management;2023-01-20

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