Does it really hurt? Making sense of varieties of anger
Author:
Affiliation:
1. Marketing Department NEOMA Business School, Rouen Campus Mont‐Saint‐Aignan France
2. Birbeck University of London Bloomsbury London UK
3. Leeds University Business School University of Leeds Leeds UK
Funder
Queen Mary University of London
Publisher
Wiley
Subject
Marketing,Applied Psychology
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1002/mar.21392
Reference76 articles.
1. Consumer anger: a label in search of meaning
2. Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations.
3. The Role of Emotions in Marketing
4. Pursuing moral outrage: Anger at torture
5. Outraged Consumers: Getting Even at the Expense of Getting a Good Deal
Cited by 20 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. How violation of consumers’ expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory;Journal of Retailing and Consumer Services;2024-11
2. Unpacking consumer reactions toward unexpected spoilage of organic versus conventional perishables;Psychology & Marketing;2024-07-31
3. How does corporate social irresponsibility affect organisational reputation? The mediating role of moral anger and distrust;Social Responsibility Journal;2024-07-17
4. The impact of corporate social irresponsibility on prosocial consumer behavior;Journal of the Academy of Marketing Science;2024-04-25
5. Impact of planned power outages (load shedding) on consumers in developing countries: Evidence from South Africa;Energy Policy;2024-04
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3