How violation of consumers’ expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory-Reference-Cited by-同舟云学术

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How violation of consumers’ expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory

Published:2024-11 Issue: Volume:81 Page:103961
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Saeed Najiya^ORCID,Akhtar Naeem,Attri Rekha^ORCID,Yaqub Muhammad Zafar^ORCID

Publisher

Elsevier BV

Reference123 articles.

1. Assessing the impact of corporate environmental irresponsibility on workplace deviant behavior of generation Z and millennials: a multigroup analysis;Abbasi;Int. J. Ethics Syst.,2024

2. The impact of violations on uncertainty and the consequences for attractiveness;Afifi;Hum. Commun. Res.,2000

3. The effects of brand relationship norms on consumer attitudes and behavior;Aggarwal;J. Consum. Res.,2004

4. Effects of service encounter barriers on situational abnormality and consumers' behavioral intentions at food and beverage restaurants;Akhtar;Asia Pac. J. Mark. Logist.,2020

5. Avatars of influence: understanding how virtual influencers trigger consumer engagement on online booking platforms;Akhtar;J. Retailing Consum. Serv.,2024

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