The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective
Author:
Affiliation:
1. School of Business and EconomicsIndiana University NorthwestGary Indiana
2. Institute of Business, Industry and LeadershipUniversity of Cumbria UK
3. Tessside University Business School, Middlesbrough, Teesside University UK
Publisher
Wiley
Subject
Marketing,Applied Psychology
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1002/mar.21326
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4. BBC. (2018). Kosovo profile—Media. Retrieved fromhttps://www.bbc.com/news/world‐europe‐18328868
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