Performance evaluation of retail banking services: Is there a trade‐off between production and quality?-Reference-Cited by-同舟云学术

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Performance evaluation of retail banking services: Is there a trade‐off between production and quality?

Published:2020-03-27 Issue:7 Volume:41 Page:1237-1250
ISSN:0143-6570
Container-title:Managerial and Decision Economics
language:en
Short-container-title:Manage Decis Econ

Author:

Mitropoulos Panagiotis¹,Mitropoulos Ioannis¹

Affiliation:

1. Department of Management Science and Technology University of Patras Patras Greece

Publisher

Wiley

Subject

Management of Technology and Innovation,Management Science and Operations Research,Strategy and Management,Business and International Management

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/mde.3169

Reference44 articles.

1. Fundamental analysis of stocks by two-stage DEA

2. Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Greek bank branches

3. The Use of Data Envelopment Analysis in Banking Institutions: Evidence from the Commercial Bank of Greece

4. An illustration of dynamic network DEA in commercial banking including robustness tests

5. Human Resource Management and Organizational Performance: Evidence from Retail Banking

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5. A DEA model for measuring financial intermediation;Economic Change and Restructuring;2020-06-03

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