Comparison of Hospital Consumer Assessment of Healthcare Providers and Systems patient satisfaction scores for specialty hospitals and general medical hospitals: Confounding effect of survey response rate

Author:

Siddiqui Zishan K.1,Wu Albert W.12,Kurbanova Nargiza3,Qayyum Rehan1

Affiliation:

1. Department of Medicine; Johns Hopkins University; Baltimore Maryland

2. Department of Health Policy and Management; Johns Hopkins Bloomberg School of Public Health; Baltimore Maryland

3. School of Health Professions-Nursing; The Community College of Baltimore County; Catonsville Maryland

Funder

National Institutes of Health

Publisher

Wiley

Subject

Assessment and Diagnosis,Care Planning,Health Policy,Fundamentals and skills,General Medicine,Leadership and Management

Reference22 articles.

1. About Picker Institute Available at http://pickerinstitute.org/about 2012

2. HCAHPS Hospital Survey Centers for Medicare & Medicaid Services, Baltimore, MD http://www.hcahpsonline.org 2012

3. Survey of patients' hospital experiences (HCAHPS) Centers for Medicare & Medicaid Services, Baltimore, MD http://data.medicare.gov/dataset/Survey-of-Patients-Hospital-Experiences-HCAHPS-/rj76-22dk 2012

4. The relationship between patients' perception of care and measures of hospital quality and safety;Isaac;Health Serv Res,2010

5. Consumers' use of HCAHPS ratings and word-of-mouth in hospital choice;Huppertz;Health Serv Res,2010

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