Prioritising national healthcare service issues from free text feedback – A computational text analysis & predictive modelling approach

Author:

Ojo Adegboyega,Rizun Nina,Walsh Grace,Mashinchi Mona Isazad,Venosa Maria,Rao Manohar Narayana

Funder

Health Research Board

Publisher

Elsevier BV

Reference112 articles.

1. When the patient is the expert: measuring patient experience and satisfaction with care;Larson;Bull. World Health Organ.,2019

2. Qualitative analysis of 6961 free-text comments from the first National Cancer Patient Experience Survey in Scotland;Cunningham;BMJ Open,2017

3. Structural and Temporal Topic Models of Feedbacks on Service Quality-a Path to Theory Development?;Ojo,2020

4. Applying natural language processing and machine learning techniques to patient experience feedback: a systematic review;Khanbhai;BMJ Heal. Care Inform.,2021

5. Web-based textual analysis of free-text patient experience comments from a survey in primary care;Maramba;JMIR Med. Inform.,2015

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