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Consumers' Use of HCAHPS Ratings and Word-of-Mouth in Hospital Choice

  • Published:2010-11-08 Issue:6p1 Volume:45 Page:1602-1613
  • ISSN:0017-9124
  • Container-title:Health Services Research
  • language:en
  • Short-container-title:

Author:

Huppertz John W.,Carlson Jay P.

Publisher

Wiley

Subject

Health Policy

Reference35 articles.

1. How Prevalent Is the Negativity Effect in Consumer Environments?;Ahluwalia;Journal of Consumer Research,2002

2. The Effect of Word-of-Mouth on Sales;Chevalier;Journal of Marketing Research,2006

3. Consumer Selection of Physicians and Dentists;Crane;Journal of Health Care Marketing,1998

4. Patients Rarely Use Online Ratings to Pick Physicians;Dolan;American Medical News,2008

5. Reducing the Influence of Anecdotal Reasoning on People's Health Care Decisions;Fagerlin;Medical Decision Making,2005

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4. Characterizing Extremely Negative Reviews of Ophthalmologists on Yelp.Com;Seminars in Ophthalmology;2022-04-10

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