Patients’ complaints regarding healthcare encounters and communication
Author:
Affiliation:
1. Department of Health; Blekinge Institute of Technology; Karlskrona Sweden
2. Department of Nursing Sciences; Mid Sweden University; Östersund Sweden
Publisher
Wiley
Subject
General Nursing
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1002/nop2.132/fullpdf
Reference50 articles.
1. A 30-month study of patient complaints at a major Australian hospital;Andersson;Journal of Quality in Clinical Practice,2001
2. Adverse events in nursing: A retrospective study of reports of patients and relative experiences;Andersson;International Nursing Review,2015
3. Patients’ and relatives’ experiences and perspectives of “good” and “not so good” quality care;Attree;Journal of Advanced Nursing,2001
4. Lawyers say “sorry” may sink you in court;Butcher;Physician Executive,2006
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