Online complaint management system: a smart hospital challenge after the COVID-19 pandemic
Author:
Publisher
Springer Science and Business Media LLC
Link
https://link.springer.com/content/pdf/10.1007/s42600-024-00373-4.pdf
Reference16 articles.
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3. Bayer S, Kuzmickas P, Boissy A, Rose SL, Mercer MB. Categorizing and rating patient complaints: an innovative approach to improve patient experience. J Patient Exp. 2021;1(8):237437352199862.
4. Li G, Chen Y, Lou X. Complaint management system and patient satisfaction in grassroots hospitals. Medicine (baltimore). 2024;103(8):e37275.
5. Lin CL, Chen JKC, Ho HH. BIM for smart hospital management during COVID-19 using MCDM. Sustainability. 2021;13(11):6181.
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