What can we learn from patient dissatisfaction? An analysis of dissatisfying events at an academic medical center-Reference-Cited by-同舟云学术

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What can we learn from patient dissatisfaction? An analysis of dissatisfying events at an academic medical center

Published:2010-11 Issue:9 Volume:5 Page:514-520
ISSN:1553-5592
Container-title:Journal of Hospital Medicine
language:en
Short-container-title:J. Hosp. Med.

Author:

Lee Alicia V.,Moriarty John P.,Borgstrom Christopher,Horwitz Leora I.

Publisher

Wiley

Subject

Assessment and Diagnosis,Care Planning,Health Policy,Fundamentals and skills,General Medicine,Leadership and Management

Link

https://mdedge-files-live.s3.us-east-2.amazonaws.com/files/s3fs-public/pdfs/journals/861_ftp.pdf

Reference35 articles.

1. Toward higher-performance health systems: Adults' health care experiences in seven countries, 2007;Schoen;Health Aff.,2007

2. Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction;Glickman;Circ Cardiovasc Qual Outcomes.,2010

3. A longitudinal analysis of patient satisfaction and subsequent quality of life in Hong Kong Chinese breast and nasopharyngeal cancer patients;Wong;Med Care.,2009

4. Understanding dissatisfied users: developing a framework for comprehending criticisms of health care work;Coyle;J Adv Nurs.,1999

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