Understanding dissatisfied users: developing a framework for comprehending criticisms of health care work
Author:
Publisher
Wiley
Subject
General Nursing
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1046/j.1365-2648.1999.01137.x/fullpdf
Reference46 articles.
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2. Allsop J. May A. Coyle J. 1994 High Hopes, Charters and Complaints: An Account of People’s Experiences in NHS Complaints Systems
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4. Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction;Avis;Journal of Advanced Nursing,1995
5. Moral tales: parents’ stories of encounters with the health professionals;Baruch;Sociology of Health and Illness,1981
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