Impact of hospitalist communication-skills training on patient-satisfaction scores-Reference-Cited by-同舟云学术

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Impact of hospitalist communication-skills training on patient-satisfaction scores

Published:2013-04-03 Issue:6 Volume:8 Page:315-320
ISSN:1553-5592
Container-title:Journal of Hospital Medicine
language:en
Short-container-title:J. Hosp. Med.

Author:

O'Leary Kevin J.¹,Darling Tiffani A.²,Rauworth Jennifer³,Williams Mark V.¹

Affiliation:

1. Division of Hospital Medicine; Northwestern University Feinberg School of Medicine; Chicago; Illinois

2. Northwestern Memorial Hospital; Chicago; Illinois

3. Loyola University Health System; Maywood; Illinois

Publisher

Wiley

Subject

Assessment and Diagnosis,Care Planning,Health Policy,Fundamentals and skills,General Medicine,Leadership and Management

Link

https://mdedge-files-live.s3.us-east-2.amazonaws.com/files/s3fs-public/pdfs/journals/jhm2041.pdf

Reference15 articles.

1. Four minutes for a patient, twenty seconds for a relative-an observational study at a university hospital;Becker;BMC Health Serv Res.,2010

2. How hospitalists spend their time: insights on efficiency and safety;O'Leary;J Hosp Med.,2006

3. CAHPS Surveys and Tools to Advance Patient-Centered Care http://cahps.ahrq.gov 2012

4. Development, implementation, and public reporting of the HCAHPS survey;Giordano;Med Care Res Rev.,2010

5. Measuring hospital care from the patients' perspective: an overview of the CAHPS Hospital Survey development process;Goldstein;Health Serv Res.,2005

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