1. The patient satisfaction concept: a review and reconceptualization;Singh;ACR North Am Adv,1989
2. Toward a theory of patient satisfaction;Linder-Pelz;Soc Sci Med,1982
3. Evaluating the quality of medical care;Donabedian;Milbank Mem Fund Q,1966
4. Some issues in the measurement of patient satisfaction with health care services;Ware,1977
5. Part A: Review of literature, overview of methods, and results regarding construction of scales;Ware,1976