Do cognitive and affective expressions matter in purchase conversion? A live chat perspective-Reference-Cited by-同舟云学术

Do cognitive and affective expressions matter in purchase conversion? A live chat perspective

Published:2019-05-17 Issue:4 Volume:71 Page:436-449
ISSN:2330-1635
Container-title:Journal of the Association for Information Science and Technology
language:en
Short-container-title:Journal of the Association for Information Science and Technology

Author:

Kang Lele¹^ORCID,Tan Chuan‐Hoo²^ORCID,Zhao J. Leon³

Affiliation:

1. School of Information ManagementNanjing University No. 163 Xianlin Avenue, Nanjing China

2. Department of Information SystemsThe National University of Singapore 15 Computing Drive, Singapore 117418 Singapore

3. Department of Information SystemsThe City University of Hong Kong Tat Chee Avenue, Kowloon Tong Hong Kong

Publisher

Wiley

Subject

Library and Information Sciences,Information Systems and Management,Computer Networks and Communications,Information Systems

Link

Reference42 articles.

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