Gender-based conversational interface preferences in live chat systems for financial services
Author:
Publisher
Springer Science and Business Media LLC
Subject
Marketing,Finance
Link
https://link.springer.com/content/pdf/10.1057/s41264-022-00175-8.pdf
Reference68 articles.
1. Adrianson, L. 2001. Gender and Computer-Mediated Communication: Group Processes in Problem Solving. Computers in Human Behavior 17 (1): 71–94. https://doi.org/10.1016/s0747-5632(00)00033-9.
2. Araujo, T. 2018. Living Up to the Chatbot Hype: The Influence of Anthropomorphic Design Cues and Communicative Agency Framing on Conversational Agent and Company Perceptions. Computers in Human Behavior 85: 183–189.
3. Baier, D., Rese, A., & Roeglinger, M. 2018. Conversational User Interfaces for Online Shops? A Categorization of Use Cases.
4. Balkwell, J.W., and J. Berger. 1996. Gender, Status, and Behavior in Task Situations. Social Psychology Quarterly 59 (3): 273. https://doi.org/10.2307/2787023.
5. Brannon, D.C., and M. Manshad. 2019. Bridging the Divide with a Chat Window: Why Consumers Prefer Using Live Chat Support on Foreign E-Commerce Sites. International Journal of Business and Emerging Markets 11 (4): 335. https://doi.org/10.1504/ijbem.2019.105229.
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