Drivers of industrial sales performance in the agent-buyer chat channel: The role of social and functional content, message valence, and synchronicity-Reference-Cited by-同舟云学术

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Drivers of industrial sales performance in the agent-buyer chat channel: The role of social and functional content, message valence, and synchronicity

Published:2024-05 Issue: Volume:78 Page:103774
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Vieira Valter Afonso^ORCID,Silva Juliano Domingues da^ORCID,Faia Valter da Silva^ORCID,Gabler Colin^ORCID

Funder

Conselho Nacional de Desenvolvimento Científico e Tecnológico

Publisher

Elsevier BV

Reference76 articles.

1. A strategic analysis of reference group effects;Amaldoss;Market. Sci.,2008

2. “I just like this e-Retailer”: understanding online consumers repurchase intention from relationship quality perspective;Antwi;J. Retailing Consum. Serv.,2021

3. Nanoinfluencer marketing: how message features affect credibility and behavioral intentions;Balaji;J. Bus. Res.,2021

4. Defining and measuring social presence: contribution to the networked minds theory and measure;Biocca,2002

5. Strategic information transmission in peer-to-peer lending markets;Caldieraro;J. Market.,2018

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Informing or persuading? Unveiling the complex dynamics of live chat in online labor markets;Journal of Retailing and Consumer Services;2024-09

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