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The Impact of Corporate Social Responsibility on Customer Satisfaction, Relationship Maintenance and Loyalty in the Shipping Industry

  • Published:2014-04-04 Issue:6 Volume:22 Page:381-392
  • ISSN:1535-3958
  • Container-title:Corporate Social Responsibility and Environmental Management
  • language:en
  • Short-container-title:Corp. Soc. Responsib. Environ. Mgmt.

Author:

Shin Youngran1,Thai Vinh V.1

Affiliation:

1. Division of Infrastructure Systems and Maritime Studies; Nanyang Technological University

Publisher

Wiley

Subject

Management, Monitoring, Policy and Law,Strategy and Management,Development

Reference79 articles.

1. Frontiers of the marketing paradigm in the third millennium;Achrol;Journal of Academy of Marketing Science,2012

2. Beyond satisfaction: Customer attachment to retail banks;Aldlaigan;The International Journal of Bank Marketing,2005

3. Consumer reactions to unethical service recovery;Alexander;Journal of Business Ethics,2002

4. Investigate the impact of relationship marketing orientation on customer loyalty: The customer's perspective;Alrubaiee;International Journal of Marketing Studies,2010

5. Structural equation modeling in practice: A review and recommended two-step approach;Anderson;Psychological Bulletin,1988

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