Diagnóstico de la calidad en los servicios de alimentos y bebidas en Tequisquiapan

Abstract

The purpose of this research was to do a measuring of the catering services quality through the opinion of local, national and foreign visitors, in the Magic Town of Tequisquiapan, Qro., in order to determine some actions that helped improve their services and the touristic impact in the zone. The methodology used was mixed, using the quantitative method based on literature about the topic, where there were shown several analysis as in the World Economic Forum, published on the Tourism notebooks in the University of Murcia. Likewise, a qualitative analysis was done when it was applied a survey where it is asked about the quality in the catering services visited by consumers and it was also done a revision of the certifications given by the Mexican official government. After that, the results obtained let us know the high level of acceptance that the caterers have. Nevertheless, the certificates of quality are not common among the businessmen. It was considered to give the proposals that could help to the Bureau of Restaurants, the County City, the Local Ministry of Tourism and to private companies who want to know about them to continue solving and fulfill with quality in the touristic caterers.