Social media as a main source of customer feedback-Reference-Cited by-同舟云学术

Social media as a main source of customer feedback

Published:2019-08-27 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 2019 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining
language:
Short-container-title:

Author:

Hasson Sharon Grubner¹,Piorkowski John¹,McCulloh Ian²

Affiliation:

1. Johns Hopkins University

2. Accenture

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3341161.3345642

Reference9 articles.

1. H. Shaban (2019) "Twitter Reveals Its Daily Active User Numbers For The First Time" The Washington Post https://www.washingtonpost.com/technology/2019/02/07/twitter-reveals-its-daily-active-user-numbers-first-time/ H. Shaban (2019) "Twitter Reveals Its Daily Active User Numbers For The First Time" The Washington Post https://www.washingtonpost.com/technology/2019/02/07/twitter-reveals-its-daily-active-user-numbers-first-time/

2. Leveraging social media to gather user feedback for software development

3. Monitoring and analyzing customer feedback through social media platforms for identifying and remedying customer problems

4. J. Roesslein (2009) "Tweepy. An Easy-To-Use Python Library for Accessing Twitter API" http://www.tweepy.org/ J. Roesslein (2009) "Tweepy. An Easy-To-Use Python Library for Accessing Twitter API" http://www.tweepy.org/

5. E. Loper S. Bird (2002) "NLTK: The Nautral Language Toolkit" https://arxiv.org/abs/cs/0205028 E. Loper S. Bird (2002) "NLTK: The Nautral Language Toolkit" https://arxiv.org/abs/cs/0205028

Cited by 14 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Revealing the sustainable consumption barriers based on the product-service system: social media analytics approach;Industrial Management & Data Systems;2024-09-09

2. Effects of e-CRM: Experience-Based Marketing, Digital Communications on Garuda Indonesia Airlines, Brand Trust, and Repurchase Intention;Jurnal Komunikasi: Malaysian Journal of Communication;2024-03-31

3. Sentiment Analysis of User Reactions to Meta's Threads Launch and Twitter's X Renaming;Advances in Business Information Systems and Analytics;2024-02-23

4. A Hybrid Framework Using Natural Language Processing and Collaborative Filtering for Performance Efficient Feedback Mining and Recommendation;Lecture Notes in Electrical Engineering;2023-11-30

5. The Effect of Using Hashtags on Consumer Engagement with The Promotion of Property Products;2023 International Conference on Informatics, Multimedia, Cyber and Informations System (ICIMCIS);2023-11-07