Monitoring and analyzing customer feedback through social media platforms for identifying and remedying customer problems-Reference-Cited by-同舟云学术

Monitoring and analyzing customer feedback through social media platforms for identifying and remedying customer problems

Published:2013-08-25 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 2013 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining
language:
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Author:

Bhatia Sumit¹,Li Jingxuan²,Peng Wei¹,Sun Tong¹

Affiliation:

1. Xerox Research Centre, Webster, NY

2. Florida International University

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/2492517.2500287

Reference11 articles.

1. N. G. Barnes "Exploring the link between customer care and brand reputation in the age of social media " S. f. NC Research (Ed.): Society for New Communication Research 2008. N. G. Barnes "Exploring the link between customer care and brand reputation in the age of social media " S. f. NC Research (Ed.): Society for New Communication Research 2008.

2. E. Dereszynski "A probabilistic model for anomaly detection in remote sensor streams " 2007. E. Dereszynski "A probabilistic model for anomaly detection in remote sensor streams " 2007.

3. Social media? Get serious! Understanding the functional building blocks of social media

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