Public Service Delivery through Automated Self-Service Kiosks

Author:

Aleksandrov Oleg1,Dobrolyubova Elena2

Affiliation:

1. Director, CEFC Group, Sadovaya-Kudrinskaya st., 11/1, Moscow 121242, Russia, +7 499 753 0071

2. General Director, CEFC, Sadovaya-Kudrinskaya st., 11/1, Moscow 121242, Russia, +7 499 753 0071

Publisher

ACM

Reference36 articles.

1. New technologies in the service of museum education;Alexandri E.;World Transactions on Engineering and Technology Education,2014

2. Annual Report on Implementation of the Public Program Economic Development and Innovation Economy. 2014. Retrieved from: http://programs.gov.ru/Portal/programs/reportIndicators?gpId=15&itemId=1C9E03B0-7CA6-4BFA-B758-70EE75EA0F9B&series=base&year=2014 Annual Report on Implementation of the Public Program Economic Development and Innovation Economy. 2014. Retrieved from: http://programs.gov.ru/Portal/programs/reportIndicators?gpId=15&itemId=1C9E03B0-7CA6-4BFA-B758-70EE75EA0F9B&series=base&year=2014

3. Bokhari H. 2010. Multi-channel electronic public service delivery mechanisms in developing countries - A case study of the eSahulat programme in Pakistan ACM International Conference Proceeding Series 243--248. DOI=http://doi.acm.org/10.1145/1930321.1930372. 10.1145/1930321.1930372 Bokhari H. 2010. Multi-channel electronic public service delivery mechanisms in developing countries - A case study of the eSahulat programme in Pakistan ACM International Conference Proceeding Series 243--248. DOI=http://doi.acm.org/10.1145/1930321.1930372. 10.1145/1930321.1930372

4. Chen J.K.C. Batchuluun A. Batnasan J. 2015. Services innovation impact to customer satisfaction and customer value enhancement in airport. Technol. Soc. Article in Press. DOI: 10.1016/j.techsoc.2015.05.010 10.1016/j.techsoc.2015.05.010

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