PUBLIC SERVICE USE AND PERCEIVED PERFORMANCE: AN EMPIRICAL NOTE ON THE NATURE OF THE RELATIONSHIP-Reference-Cited by-同舟云学术

PUBLIC SERVICE USE AND PERCEIVED PERFORMANCE: AN EMPIRICAL NOTE ON THE NATURE OF THE RELATIONSHIP

Published:2010-04-07 Issue:2 Volume:88 Page:551-563
ISSN:0033-3298
Container-title:Public Administration
language:en
Short-container-title:

Author:

VAN RYZIN GREGG G.,CHARBONNEAU ÉTIENNE

Publisher

Wiley

Subject

Public Administration,Sociology and Political Science

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1467-9299.2010.01820.x/fullpdf

Reference46 articles.

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2. ‘Comparing Measures of Citizen Trust and User Satisfaction as Indicators of “Good Governance”: Difficulties in Linking Trust and Satisfaction Indicators’;Bouckaert;International Review of Administrative Sciences,2003

3. ‘Citizen or Customer? Complaints Handling in the Public Sector’;Brewer;International Review of Administrative Sciences,2007

4. ‘Coercion versus Choice: Citizen Evaluations of Public Service Quality across Methods of Consumption’;Brown;Public Administration Review,2007

5. ‘Performance Measurement and Adoption of Balanced Scorecards: A Survey of Municipal Governments in the USA and Canada’;Chan;International Journal of Public Sector Management,2004

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