Drama in the dining room: theatrical perspectives on the foodservice encounter-Reference-Cited by-同舟云学术

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Drama in the dining room: theatrical perspectives on the foodservice encounter

Published:2008-03-19 Issue:2 Volume:19 Page:111-118
ISSN:1748-0140
Container-title:Journal of Foodservice
language:en
Short-container-title:

Author:

Morgan Michael,Watson Pamela,Hemmington Nigel

Publisher

Wiley

Subject

General Medicine

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1745-4506.2008.00090.x/fullpdf

Reference52 articles.

1. The dining experience: do restaurants satisfy customer needs?;Andersson;Food Service Technology,2004

2. The employee as customer;Berry;Journal of Retail Banking,1981

3. Quality counts in services too;Berry;Business Horizons,1985

4. Servicescapes: the impact of physical surroundings on customers and employees;Bitner;Journal of Marketing,1992

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