Doing It All At Once: Multitasking as a predictor of call center agents’ performance and performance-based dismissal-Reference-Cited by-同舟云学术

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Doing It All At Once: Multitasking as a predictor of call center agents’ performance and performance-based dismissal

Published:2012-11-20 Issue:4 Volume:20 Page:434-441
ISSN:0965-075X
Container-title:International Journal of Selection and Assessment
language:en
Short-container-title:Int J Select Assess

Author:

van der Horst Anna C.¹,Klehe Ute-Christine²,van Leeuwen Liesbeth³

Affiliation:

1. Meurs HRM; Justus Liebig Universität Gießen; De Bleek 10; 3447 GV; Woerden; the Netherlands

2. Work- and Organizational Psychology; Justus Liebig Universität Gießen; Gießen; Germany

3. Meurs HRM; Woerden; the Netherlands

Publisher

Wiley

Subject

Management of Technology and Innovation,Strategy and Management,General Psychology,Applied Psychology,General Business, Management and Accounting

Reference53 articles.

1. Scale coarseness as a methodological artifact: Correcting correlation coefficients attenuated from using coarse scales;Aguinis;Organizational Research Methods,2008

2. The modern call center: A multi-disciplinary perspective on operations management research;Aksin;Production and Operations Management,2007

3. Applicant reactions in selection: Comprehensive meta-analysis into reaction generalization versus situational specificity;Anderson;International Journal of Selection and Assessment,2010

4. Taylorism, targets and the pursuit of quantity and quality by call center management;Bain;New Technology, Work and Employment,2002

5. The relationship between the ability to divide attention and standard measures of general cognitive abilities;Ben-Shakhar;Intelligence,2001

Cited by 5 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Towards an Understanding of Individual Differences in Multitasking: A Clustering Analysis of Eye Movement;2024

2. Multitasking behavior and its related constructs: Executive functions, working memory capacity, relational integration, and divided attention;Cognition;2019-08

3. Multitasking While Listening;The Sourcebook of Listening Research;2017-08-25

4. Deadlines in space: Selective effects of coordinate spatial processing in multitasking;Memory & Cognition;2015-06-05

5. Polychronicity and Multitasking: A Diary Study at Work;Human Performance;2015-03-15

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