Training opportunities and employee exhaustion in call centres: mediation by psychological contract fulfilment
Author:
Publisher
Wiley
Subject
Organizational Behavior and Human Resource Management,Education
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1468-2419.2011.00394.x/fullpdf
Reference52 articles.
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3. ‘Structural equation modelling in practice: a review and recommended two-step approach’;Anderson;Psychological Bulletin,1988
4. ‘The link between business strategy and industrial relations systems in American Steel Minimills’;Arthur;Industrial and Labor Relations Review,1992
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