A replication of “an experimental test of the <scp>expectancy‐disconfirmation</scp> theory of citizen satisfaction”-Reference-Cited by-同舟云学术

A replication of “an experimental test of the expectancy‐disconfirmation theory of citizen satisfaction”

Published:2022-05-29 Issue:3 Volume:100 Page:778-791
ISSN:0033-3298
Container-title:Public Administration
language:en
Short-container-title:Public Administration

Author:

Chen Wenna¹^ORCID,Dong Binzizi²^ORCID,Hsieh Chih‐Wei²^ORCID,Lee M. Jin³^ORCID,Liu Ning²^ORCID,Walker Richard M.²⁴^ORCID,Wang Yao²^ORCID,Wen Bo²^ORCID,Wen Wen²⁵^ORCID,Wu Peiyi⁶^ORCID,Wu Xia²⁷^ORCID,Zhang Jiasheng²^ORCID

Affiliation:

1. Center for Chinese Public Administration Research and School of Government Sun Yat‐sen University Guangzhou China

2. Laboratory for Public Management and Policy, Department of Public Policy City University of Hong Kong Hong Kong China

3. Department of Public Administration, Faculty of Business and Economics University of Malaya Kuala Lumpur Malaysia

4. Shenzhen Research Institute City University of Hong Kong Shenzhen China

5. School of Economics and Management China University of Petroleum Qingdao China

6. School of Public Administration Beihang University Beijing China

7. Department of Public Administration Renmin University of China Beijing China

Funder

National Natural Science Foundation of China

Publisher

Wiley

Subject

Public Administration,Sociology and Political Science

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/padm.12860

Reference34 articles.

1. Cognitive Biases in Performance Evaluations

2. Boundary Conditions

3. Performance Measures and Parental Satisfaction With New York City Schools

4. Citizen Satisfaction with Local Governance: A Test of Individual, Jurisdictional, and City-Specific Explanations

5. Everything Is Relative: How Citizens Form and Use Expectations in Evaluating Services

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